FAQ
Frequently asked questions
How do I deposit funds?
Go to the Balance page and click "Deposit". Select your desired cryptocurrency, choose the network, and send funds to the generated address. Deposits are typically confirmed within a few minutes depending on the blockchain network.
Is identity verification required?
Basic trading features are available without verification. However, higher withdrawal limits and access to advanced features require identity verification (KYC). The verification process is quick and secure.
How long do withdrawals take?
Most withdrawals are processed within 30 minutes, depending on network congestion and security verification. Larger amounts may require additional security checks.
What cryptocurrencies do you support?
We support a wide range of cryptocurrencies including BTC, ETH, USDT (TRC20, ERC20, BEP20), USDC, LTC, DOGE, TON, XRP, SOL, BNB, and many more. Check our Markets page for the full list.
How do I enable Two-Factor Authentication (2FA)?
Go to Dashboard → Settings → Security. Click "Enable 2FA" and scan the QR code with an authenticator app like Google Authenticator or Authy. Enter the 6-digit code to confirm activation.
What are the trading fees?
Our trading fees start at 0.05% for both maker and taker orders. VIP tiers with reduced fees are available based on your 30-day trading volume. Visit our Fee Rate page for detailed information.
How do I contact support?
You can reach our support team through the built-in support chat available in your Dashboard. Our team is available 24/7 to assist you with any questions or issues.